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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Nick S

May 13, 2023

5  out of  5 rating by Nick S
"Ive been with this office sence the 1990's after I left the Military long before Michelle took it over. I must say Michelle's staff has always been top notch. Even though I moved to Omaha back in 2004, I still plan on staying with them till the end of time. They have given me no reason to switch agents. And I'm very hard to please."

Denise G

May 12, 2023

5  out of  5 rating by Denise G
"I like everything about State Farm, nothing negative to say. Michelle & each person who provides service are wonderful people"

Jimbo Slice

February 27, 2023

5  out of  5 rating by Jimbo Slice
"I have been with Michelle Boden's office for many years and she and her staff have always been awesome! They have always been available when I have needed to get ahold of them and have always seemed very happy to help. I also wanted to say thanks so much to Michelle and Brooke who really went the extra mile when I was recently in need of assistance. I can't recommend this place enough for their efficiency and top notch customer service!"

Stephen Behrendt

February 24, 2023

5  out of  5 rating by Stephen Behrendt
"When our longtime agent retired we checked recommendations and reviews and were immediately struck by the high praise for Michelle Boden. We requested that we be reassigned to her agency and have found that all that praise was fully merited. She's knowledgeable, proactive, personable and thoroughly supportive. Exactly that rare combination that one always hopes to find in such an important resource person."

Wanda Redd

February 20, 2023

5  out of  5 rating by Wanda Redd
"The customer service - the genuine interest in providing answers and solutions - second to none. Michelle Boden and her staff - Brooke and Conner - are the BEST."

Brett F

December 12, 2022

5  out of  5 rating by Brett F
"Michelle's office went out of their way to help me make progress with another insurance company who had failed to provide any updates in reimbursing me for damages to my car. Special shoutout to Connor for waiting on hold for several hours to help make progress since I couldn't spend that time on hold at work. I am very happy to have Michelle and her team as my insurance provider."

Olyvia Nguyen

December 7, 2022

5  out of  5 rating by Olyvia Nguyen
"A coworker referred me to Michelle and she has been so amazing. She is very personable and has great customer service. I sent a message on the website, and she called same-day. Michelle walked me through options for auto and renters’ insurance and was very detailed and thorough. If you’re looking for insurance services in Lincoln, I recommend giving Michelle a call."

joe duysen

September 26, 2022

5  out of  5 rating by joe duysen
"Michelle does a great job, highly recommend! When I needed to submit a claim, she was on top of things and super helpful."

emma went

August 30, 2022

5  out of  5 rating by emma went
"Michelle & the ladies in her office have always been so so welcoming & helpful with any that I may have!"

Karly Boehm

August 9, 2022

5  out of  5 rating by Karly Boehm
"Each experience I’ve had has been very positive! I recently needed to set up rental insurance. Brooke was incredibly helpful, answered all of my questions, and got everything set up very quickly!"

Norma Rieck

August 9, 2022

5  out of  5 rating by Norma Rieck
"Michelle is great to work with. I have been with her office for many years and have always had the best customer service! She takes the extra time to explain the details and stays on top of any changes to ensure those are made appropriately."

Janet Simmons

January 26, 2022

5  out of  5 rating by Janet Simmons
"WOULD LIKE TO GIVE A 'SHOUT OUT" TO MICHELLE BOWDEN'S STATE FARM AGENCY. MICHELLE AND HER STAFF ARE THE VERY BEST. I HAVE BEEN WITH STATE FARM FOR OVER 20 YEARS AND CAN'T IMAGINE GOING WITH ANY OTHER COMPANY. THE REASON IS MICHELLE. SHE GENUINELY CARES ABOUT HER CLIENTS, AND UNDERSTANDS WHERE THEY ARE IN LIFE. SHE SHARES HER KNOWLEDGE AND EXPLAINS WHY WE SHOULD HAVE CERTAIN COVERAGE. OR, MAYBE EVEN WHY WE DON'T NEED TO CONTINUE A COVERAGE. WHEN YOU CONTACT HER THE FEEDBACK IS ALMOST INSTANTANEOUS. YOU KNOW YOU CAN ALWAYS STOP IN AND BE WELCOMED. NO MATTER WHAT SHE IS DOING, SHE WILL MAKE TIME FOR YOU IN A GRACIOUS MANNER. I CONSIDER HER A GOOD FRIEND AND LOOK FORWARD TO DEALING WITH HER STATE FARM AGENCY."

Sara T

December 17, 2021

5  out of  5 rating by Sara T
"Melinda worked like crazy to get us the best rates and all the discounts. she was awesome and I got the perfect coverage for my needs!"

T Langan

November 18, 2021

5  out of  5 rating by T Langan
"Michelle, Shane, and the whole team in their office are top notch. Anytime we reach out to them they make us feel like they drop everything to take care of our needs. It's like we are their most valuable customers. Unparalleled customer service because they really care!"

Alexis Viltrakis

November 18, 2021

5  out of  5 rating by Alexis Viltrakis
"Melinda was prompt, patient, and extremely helpful. Awesome service!"

Christine McNulty

November 11, 2021

5  out of  5 rating by Christine McNulty
"Always there when ever you need assistance. Always professional, and quick to respond to what ever your needs may be. Highly recommend this team for highly trained individuals."

Ron McNulty

October 27, 2021

5  out of  5 rating by Ron McNulty
"We are Always taken care of in a Caring professional respectful manner! I know I can count on Michelle & anyone who works for her to know or get me the information I need!"

J P

October 26, 2021

5  out of  5 rating by J P
"Spoke to Melinda at State Farm about adding a vehicle to my policy. No one could come close to the rate quote since State Farm gives discounts for having Home/Vehicle Insurance bundled through them. Melinda quoted me the rates and even found another discount I had forgotten about. Great people and service!"

Ronnie Birdwell

September 1, 2021

5  out of  5 rating by Ronnie Birdwell
"I've been with Michelle's agency for many years.Her team has taken great care of our home and auto insurance needs.They are professional and knowledgeable.Shane has helped me many times and does a fantastic job."

Kimberly Titchener

August 24, 2021

5  out of  5 rating by Kimberly Titchener
"Michelle is a wonderful agent who truly cares about her customers. I was impressed with everyone who works there. From the first time I called and spoke with Melinda, to meeting Shane as I walked in the door, to working with Michelle. Michelle sat down with me and we looked through all my policies and the best options for me and was never pushy. I felt that she explained things in a way that I could understand and she ended up saving me money and getting better coverage than my other company! I would highly recommend Michelle and her agency to anyone who needs insurance!"

Victor Alvarado

June 15, 2021

5  out of  5 rating by Victor Alvarado
"Great service ! Melinda is great and staff is friendly overall. También hablan español, which is great because it is hard to find an office that provides that service in this area. Great for spanish speakers. Thank you !"

Abby Riedel

April 16, 2021

5  out of  5 rating by Abby Riedel
"Love everyone in this office! I recently moved states and Shane helped me find an agent where I was moving and helped transfer everything as I was sitting there. Fantastic group willing to answer any questions and work with you any way they can!"

Jared Samuelson

January 8, 2021

5  out of  5 rating by Jared Samuelson
"Michelle and her team are AWESOME! They were extremely helpful at helping me understand my Auto & Homeowners insurance. Her team was everything you could ask for in a Lincoln insurance agency."

Holli Beck

October 2, 2020

5  out of  5 rating by Holli Beck
"I worked with Shane on my policies and he was so quick to respond, get me the information I needed, and so much more. The best part? He found ways to SAVE me money on my policies and brought my premiums down each month. What could be better?"

Amanda Woita

August 20, 2020

5  out of  5 rating by Amanda Woita
"I called to ask about home insurance as a first time home buyer. I spoke with Shane and had a great experience. He was friendly, easy to speak with, and he suggested ways to overcome obstacles in the buying process. Excellent customer service. Thank you!"